All reservations are formalized according to the different generic or specific conditions accepted at the initial moment of confirmation: selected dates, number of guests, number of nights, entry and exit times of the property, etc.
Any subsequent modification of the conditions of the reservation must be accepted by both parties, and any substantial alteration of them may have an extra cost.
a) General cancellation conditions: unless expressly specified otherwise, reservations are considered non-refundable and the penalty amounts, in the event of cancellation or non-compliance with the agreed payment term, will be the total amount already paid.
b) Specific conditions: in the event that other cancellation policies are expressly publicized, they will govern everything that expressly modifies the general conditions.
c) Cancellation conditions due to Covid-19 or similar: in case of government prohibitions on passenger transit, both at the client's point of origin and at the destination, the right to receive a Voucher which can be used in any of our properties later on or to a free cancellation will be granted.
To benefit from this free cancellation exception, the reason for it must affect at least half of the clients and must consist of an express government ban on traveling to Mallorca or leaving the place of origin.